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Water Bill Payments

 

You can now make a payment, check your balance, and sign up for ebilling on our new Customer Portal: canandaigua.authoritypay.com

 

The Town's Water Department mails a water bill to each public water recipient every quarter (January 1, April 1, July 1, and October 1). We now offer ebilling, if you would like to sign up to receive your water bill via email instead of in the mail please visit canandaigua.authoritypay.com. You can also make a payment with a credit/debit card, view your bill, and check your balance at this link (there is a 2.45% processing fee charged by the credit card company).

The Town of Canandaigua offers automatic withdrawl from your checking account for payment of water bills. Click here for the authorization form that must be completed to sign up for this payment program. The original signed form must be submitted to the Town Clerk's office along with a voided check.  Faxed or email copies can not be accepted. Any questions regarding this payment option should be directed to Town Clerk Jean Chrisman at (585) 394-1120 ext 2225 or via email at jchrisman@townofcanandaigua.org.

Payments are required to be received in the Town Clerk's office within 30 days of the date the water bill was processed. Any water bill not paid in full on / before October 31st, will be levied to the following year's County / Town tax bill.

Any questions regarding the amount of your water bill, a new water service, broken water mains, leaks or other items related to your water service, please contact the Town's Water Department directly at (585) 394-3300. Visit the Water Department page.

Click here for the ACH Cancellation Form

Click here for accepted forms of payment.

 

OFFICE HOURS

EFFECTIVE MONDAY, JUNE 1, 2020:

 

The Town Clerk's office hours will be as follows until September 1, 2020:

 

Monday, Tuesday, Thursday and Friday: 8:00am - 4:00pm

Wednesday from 8:00am to 5:00pm

 

Please contact Town Clerk Jean Chrisman at jchrisman@townofcanandaigua.org or call (585) 394-1120 Ext 2225 with any questions that you may have.

DEPARTMENT CONTACTS

Jean Chrisman

Town Clerk / Receiver of Taxes

 (585) 394-1120 x2225

 (585) 394-9476
 Email Jean Chrisman

 

Lisa Record

Deputy Town Clerk

 (585) 394-1120 x2227
 (585) 394-9476
 Email Lisa Record

 

Rebeca Doyle

Deputy Town Clerk

 (585) 394-1120 x2226
 (585) 394-9476
 Email Rebeca Doyle

 
  Town Calendar
 


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