Water Department

Water District Map | Annual Water Quality Report | Fee Schedule | Adopted 2017 Water Master Plan | Application for Water Service | Hydrant Meter Rental | Water Bill Payments | FAQs | Emergency Notifications Sign-Up | Leak Notifications Sign-Up | Backflow Devices

Please be advised: Water Department employee hours are Monday-Thursday 6:00am - 4:30pm, and Water Department Office hours are Monday-Thursday 7:30am - 4:30pm, and Fridays 7:30am - 12:00pm. Please note that all water turn-on, turn-offs, and final reads will take 24-48 hours to process.

Important Notice: Our online Customer Portal payment options will be unavailable until January 1, 2024. Please feel free to contact the Town Clerk's Office with any questions or concerns at 585-394-1120, extension 2339.

The Town of Canandaigua Water Department oversees the use and maintenance of water service for residents in the Town of Canandaigua and Town of Bristol. To see which water district you are located in, click here.

Superintendent Jim Fletcher oversees the Town’s compliance with state regulations for drinking water and issues an annual report describing the quality of our drinking water each May.

Additional responsibilities of the Water Department include:

Quarterly water meter reading and billing
Maintenance of pump stations and water tanks
Installation and maintenance of fire hydrants, water mains and valves
Installation of new water meters, replacement of old or broken meters
Marking water lines for Dig Safe NY requests

The Water Department works with all departments to protect our most important resource – Canandaigua Lake. For more information see the Storm Water Management Program overseen by the Development Office.

For answers to Frequently Asked Questions, see the FAQs link above. If our site does not answer all of the questions you may have, or if you have comments or suggestions, call or email us directly at the contacts listed.