Water Department

 

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Please be advised: Water Department employee hours are Monday-Thursday 6:00am - 4:30pm, and Water Department Office hours are Monday-Thursday 7:30am - 4:30pm, and Fridays 7:30am - 12:00pm. Please note that all water turn-on, turn-offs, and final reads will take 24-48 hours to process.


UPDATE TO CANANDAIGUA CONSOLIDATED WATER DISTRICT RATES FOR 2024:

As you are aware, with historic levels of high inflation in our economy, we are all faced with persisting cost increases for labor, raw materials, and energy.  While the Town has done its best to absorb these increases where possible, some price increases are unavoidable. 

            Increases to the stringent requirements set by the US EPA on stage two disinfection byproducts are affecting our wholesale supplier, the City of Canandaigua Water Treatment Facility, these upgrades are costly to put into service. 

            The town has also experienced a higher cost of disinfection materials, electric cost, labor, and repairs to distribution of water into the water district.

            As a result, to continue to deliver quality service and maintain our high standards of water purity and safety, we’re informing all residents in our water district(s) that there will be an upcoming water rate increase per every 1,000 gallons of water used effective 1/1/24.  The previous cost per 1,000 gallons of water for the Canandaigua Consolidated Water District was $5.29 which will now be increased to $5.98, reflecting an increase of $0.69 cents.  The Bristol Water District fees will also increase from $5.97 per 1,000 gallons of water to $6.75, reflecting an increase of $0.78 cents.

Our complete fee schedule for 2024 can be found on our website at http://www.townofcanandaigua.org/page.asp?id=88&name=Water under the ‘Fee Schedule’ tab.

            We appreciate your support as we continue to operate in this high-inflationary environment.  We promise to uphold our commitment to providing you with the highest level of service and quality.  Please feel free to contact our office with any questions you may have any questions via phone at (585) 394-3300 or via email at water@townofcanandaigua.org

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The Town of Canandaigua Water Department oversees the use and maintenance of water service for residents in the Town of Canandaigua and Town of Bristol. To see which water district you are located in, click here.

Superintendent Jim Fletcher oversees the Town’s compliance with state regulations for drinking water and issues an annual report describing the quality of our drinking water each May.

Additional responsibilities of the Water Department include:

  • Quarterly water meter reading and billing
  • Maintenance of pump stations and water tanks
  • Installation and maintenance of fire hydrants, water mains and valves
  • Installation of new water meters, replacement of old or broken meters
  • Marking water lines for Dig Safe NY requests

The Water Department works with all departments to protect our most important resource – Canandaigua Lake. For more information see the Storm Water Management Program overseen by the Development Office.

 

For answers to Frequently Asked Questions, see the FAQs link above. If our site does not answer all of the questions you may have, or if you have comments or suggestions, call or email us directly at the contacts listed.

 

View the Andrews Road and Canandaigua Farmington Water District Joint Consolidation agreement HERE.

 


Related Links

Town of Farmington Water & Sewer Department

Town of Hopewell Water Department

City of Canandaigua Water Distribution

Ontario County Department of Public Works

NYS Department Of Health Drinking Water Protection Program

 

OFFICE HOURS

Monday – Thursday: 7:30am – 4:30pm

Friday: 7:30am – 12:00pm

 

Mailing Address:
5440 Route 5 & 20 West
Canandaigua, NY 14424

DEPARTMENT CONTACTS

James M. Fletcher

Highway and Water Superintendent

 (585) 394-3300

 (585) 394-3767
 Email James M. Fletcher

 

Courtney Aten

Senior Clerk

 (585) 394-3300
 (585) 394-3767
 Email Courtney Aten

 

Mike Boyce

Water Maintenance Assistant

 (585) 394-3300
 (585) 394-3767

 

Ryan Wilkes

Water Maintenance Assistant

 (585) 394-3300
 (585) 394-3767

 

Johnathan Noble

Water Maintenance Assistant

 (585) 394-3300
 (585) 394-3767

 

Leah Ronk

Clerk

 585-394-3300
 585-394-3767
 Email Leah Ronk

 
  Town Calendar
 

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