Water Department
Water Department Quick Links
Welcome to the Water Department
The Town of Canandaigua Water Department oversees the use and maintenance of water service for residents in the Town of Canandaigua and Town of Bristol. To see which water district you are located in, click here.
Superintendent Jim Fletcher oversees the Town’s compliance with state regulations for drinking water and issues an annual report describing the quality of our drinking water each May.
Additional responsibilities of the Water Department include:
- Quarterly water meter reading and billing
- Maintenance of pump stations and water tanks
- Installation and maintenance of fire hydrants, water mains and valves
- Installation of new water meters, replacement of old or broken meters
- Marking water lines for Dig Safe NY requests
The Water Department works with all departments to protect our most important resource – Canandaigua Lake. For more information see the Storm Water Management Program overseen by the Development Office.
For answers to Frequently Asked Questions, see the FAQs link above. If our site does not answer all of the questions you may have, or if you have comments or suggestions, call or email us directly at the contacts listed.
**2024 3rd Quarter Water Bills have been sent out. All payments must be RECEIVED by Thursday, October 31, 2024. If payment is received after this date, it will be returned and any outstanding balance will be levied to the 2024 County/Town tax bill.
Please be advised: Water Department employee hours are Monday-Thursday 6:00am - 4:30pm, and Water Department Office hours are Monday-Thursday 7:30am - 4:30pm, and Fridays 7:30am - 12:00pm. Please note that all water turn-on, turn-offs, and final reads will take 24-48 hours to process.
OFFICE HOURS
Monday – Thursday: 7:30am – 4:30pm
Friday: 7:30am – 12:00pm
Mailing Address:
5440 Route 5 & 20 West
Canandaigua, NY 14424
DEPARTMENT CONTACTS
Highway and Water Superintendent
(585) 394-3300 (585) 394-3767
Email James M. Fletcher